One of the top life insurance providers in India, PNB MetLife, increased its claim payment percentage for individual claims from 99.06% to 99.2% in FY2024.
This accomplishment demonstrates PNB MetLife’s steadfast dedication to and emphasis on the financial security and well-being of its clients.
In this fiscal year, its commitment to policyholders and their families by providing timely and effective support during their time of need by paying 5679 claims worth Rs 462.20 crore.
They has established themselves as a reliable supplier of financial protection solutions by paying Rs 2,106.03 crore towards individual claims on 28,737 life policies during the past five years.
Sameer Bansal, MD & CEO of PNB MetLife, stated, “At PNB MetLife, we know how important insurance is to our customers’ financial security and peace of mind. And that’s why we have made it easy for them to sign up online, manage policies with our customer service app- khUshi, and get claims decided in three hours. Our 99.2% claim settlement ratio is a result of our relentless dedication to customer satisfaction and operational excellence.”
PNB MetLife has made large investments in automation and digital resources to optimise the claims process, shortening the time it takes to process claims quickly and effectively, and improving the general customer experience.